Travel Visa Refund & Cancellation Policy

Glocal Opportunities Private Limited

Last updated: 8 October 2026

1. Scope

This policy applies to every tourist, visitor, transit and short-stay business visa, e-visa and ETA booked through the Glocal Opportunities Travel Visa desk, whether paid online at checkout, by bank transfer or at our office. It supplements our general Refund Policy. For travel visas, this policy prevails.

2. What you pay for

Each order has up to three parts, shown separately on your invoice:

• Glocal professional fee — the price shown on the destination card, plus 18% GST. It pays for document review, form filling, appointment booking and file preparation.
• Government / embassy fee — paid to the destination country or its e-visa portal, at actuals.
• Third-party charges — visa-centre service fees (VFS, BLS, TLScontact), biometrics, premium lounge or courier, insurance, translation and attestation, at actuals.

3. Refunds on the Glocal professional fee

GST is refunded in proportion to the fee refunded. Payment-gateway charges (up to 2.5%) are not refundable unless the error was ours.

4. Government and third-party fees

Once paid to an embassy, e-visa portal, visa centre, insurer or courier, these amounts are non-refundable through Glocal, even if the visa is refused, withdrawn or not used. If a provider itself refunds an amount (for example an unused appointment slot or a cancelled policy), we pass it on to you within 7 working days of receiving it.

5. Visa refusal or delay

The decision on every visa rests solely with the destination government. A refusal, a shorter validity than requested, a single entry instead of multiple, or a delay does not entitle you to a refund of any fee. If a visa is refused, we offer one re-application on the same visa type within 6 months at 50% of our professional fee; government and third-party fees apply again.

6. When we refund in full

We refund 100% of our professional fee, and any government fee we can still recover, if:

• your application is refused or rejected because of an error made by Glocal in the form or file (for example a wrong passport number entered by us); or
• you were charged twice or charged the wrong amount for the same order.

7. Cases with no refund

• You miss a biometric or interview appointment without rescheduling at least 48 hours in advance.
• You supply incomplete, incorrect, forged or misleading information or documents.
• You hold a visa-free, visa-on-arrival or valid existing visa for the destination and still place the order.
• You change your travel dates, cancel your trip or are refused boarding or entry after the visa is issued.
• Express or priority processing was paid for and the mission did not meet the timeline.
• No refund for any personal reason.

8. Rescheduling and changes

One change of travel dates or appointment before lodgement is free. Further changes, or a switch to another destination, are charged at ₹1,000 + GST per change plus any new government or visa-centre fees; the unused professional fee can be adjusted against the new order within 6 months.

9. How to request a refund

Email info@glocalopportunities.com with the subject “Travel Visa Refund — [Order/Invoice No.]”, your full name, destination, payment date, amount, transaction ID and reason. Requests must reach us within 30 days of payment or of the event giving rise to the claim.

10. Processing time

We confirm eligibility within 5 working days. Approved refunds are credited to the original payment method within 7–10 working days for UPI and net banking, and up to 30 working days for cards and bank transfers, depending on your bank. We do not refund in cash.

11. Contact

Travel Visa desk: +91 99585 24200 · info@glocalopportunities.com. Unresolved disputes: grievance@glocalopportunities.com.